OUR RETURN POLICY

We take pride in our Trimmo product and want you to be happy using the product. The Trimmo carries a 30-day return policy. If you are not satisfied with your product, you can return it for a refund within 30 days of purchase, provided it is unused, undamaged and in its original packaging. 

If you do not initiate your return within 30 days, and if we do not receive your returned products within 40 days, we will not accept your return.

Partial Order Returns

RETURNS PROCESS

Refunds will be returned to the original form of payment.  For exchanges, return your product and place a new order on Trimmo.co for the correct items. 

All return shipping costs are to be paid by customer. 

To initiate a return, contact our customer support team at hello@trimmo.co.  In your email, include: (1) your name, (2) phone number, (3) Order ID, (4) product you wish to return, (5) proof of purchase, and (6) a brief summary of your reason for return.  If we accept your request, we will issue you a Return Material Authorization (RMA) tracking number.  We recommend that you ship your returned products using a trackable shipping method and purchase shipping insurance, and ensure your return is timely received to meet the timing requirements for returns.

 We reserve the right to limit returns, and to track returns initiated from the same name, email address, billing address, mailing address, or IP address.  In the event we believe that a customer or potential customer has been or is likely to take advantage of our return policy, or otherwise purchase products for reasons other than personal use, we reserve the right to deny sales or returns to any customer.